We are pleased to accept purchase orders from most U.S. bookstores. Orders from foreign bookstores will normally require prepayment. Under our standard policy (see below), most titles books normally returnable. For some accounts, purchase orders may be accepted only on a non-returnable and/or prepaid basis, and in certain cases we may be unable to accept purchase orders at all.
Bookstores with questions about their eligibility or terms should contact us before placing an order. When we are unable to fill a purchase order, bookstores may advise customers that our titles are available for direct purchase through our website and that early chapters are often available for free download.
We accept purchase orders via e-mail only: sales@sundogpublishing.com.
Return authorization is required for all returns. Please email your request to sales@sundogpublishing.com. We will reply with the appropriate return address. If we have authorized a return, titles must be returned within six months of the invoice date, provided they are received in like-new, resalable condition. Books with visible scuffs, tears, creases, or other marks will not be credited. Please pack returns carefully to avoid shipping damage. A 10% restocking fee applies to all returns.
Non-returnable titles: We cannot accept returns for certain print-on-demand (POD) titles. These currently include:
E-mail (see above) is strongly recommended for all communications. We cannot guarantee timely responses to voicemails.
